Oops!
April 2nd, 2011 | Published in Annoucements | 44 Comments
Oops! We messed up.
To enhance our security, we rolled out a new anti-fraud system last week to detect accounts that were using the same PayPal account on more than one FMX account. Unexpectedly, a number of accounts have gotten frozen. Oops!
If you made purchases within the last week and didn’t receive your IMVU credits / Lindens etc., chances are that your account got caught in this.
We didn’t expect that many accounts to be affected by this new feature. Unfortunately, with any new system, the unexpected happens sometimes.
We’re terribly sorry to all who were affected by this. Our tiny team is working as fast as we can to improve on this system, as well as respond to all the tickets.
If you’ve been affected by this, here’s how you can help us speed up the process…
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File a ticket here: http://help.firstmeta.com
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In your ticket, include your invoice number(s)
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Include names of all your other FMX accounts. We will merge them into a single account.
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Do NOT open a paypal dispute. We will have to respond to the dispute and that will slow us down even further.
(If you’ve already filed one, please refrain from filing multiple tickets, or posting on the IMVU group, Facebook page or blog comments – it’ll only slow us down cleaning up the groups/multiple tickets.
If you don’t hear back from us, simply update your first ticket – we get a reminder when you do that.)
We’re trying to respond to all the tickets as fast as we can. Appreciate your patience. Please rest assured that you will receive your credits.
April 3rd, 2011 at 2:13 am (#)
didnt get my credit fix the problem plz
April 3rd, 2011 at 11:24 pm (#)
I hope we get this issue handled immediately… Truth be told you guys are the best resellers that I’ve ever encountered and I hate to have lose a site that I’ve come to trust. Though it is totally understandable about what happened, so I’ll wait little bit longer.
April 4th, 2011 at 1:05 pm (#)
@BriareiKiaNiichan : thanks for understanding Briarei
we’re rolling out a fix later today.
April 4th, 2011 at 2:26 pm (#)
ive bin waiting for my credits since tuesday the 27th of march, its now monday April 4th! wtf is the problem!
April 4th, 2011 at 4:41 pm (#)
HI, its been 5days now since i bought credits, its not in my fmx wallet or imvy account, and i still havent received and reply to my help tickets. Pls get to me FMX, i have been messed up, big time.
April 4th, 2011 at 8:04 pm (#)
TY FMX, I FINALLY RECEIVED THE CREDS.
April 5th, 2011 at 6:21 pm (#)
You keep sending me to this Blog… I STILL DO NOT HAVE MY CREDITS & I BOUGHT THEM ON TUESDAY 29TH & WEDNESDAY 30TH LAST WEEK STOP CLOSING MY DISCUSSIONS UNTIL YOU GIVE ME MY CREDITS… STOP FOBBING ME OFF WITH YOU WILL SORT IT ETC… JUST GIVE ME MY CREDITS
April 5th, 2011 at 11:19 pm (#)
dispute has been closed now where is my credit you said after i closed the dispute i would get my credit so you can check your paypal if you like thanks
April 6th, 2011 at 6:34 am (#)
when will the problem be fixed an me an all of the other imvu users get our credits plz respond ty
April 7th, 2011 at 2:47 am (#)
I hate to be a nuisance and I know how busy you all are,but is there some way that someone can see to my credits please,thank you so much and yes I have updated my support ticket as requested.
April 7th, 2011 at 3:05 am (#)
ok its been 24hrs still nothing
April 7th, 2011 at 3:09 pm (#)
i still have not recived my credits i have bought my credits with a different account and sent them to my other account still they are not there, its been more than a week.. please help.
April 8th, 2011 at 2:56 am (#)
ikr.. 24 hours.. and nothing e.e
April 8th, 2011 at 11:16 pm (#)
Hey still nothing u said i should have got them i closed dispute can u PLEASE give me my credits
April 9th, 2011 at 1:57 pm (#)
bought credits on the 8th….havent gotten them yet. please fix….
April 9th, 2011 at 8:17 pm (#)
Hey, thanks for sorting it out, many thanks!
April 10th, 2011 at 2:02 pm (#)
Why are you still taking money when you have a known problem ? There is a name for this type of practice..
April 11th, 2011 at 3:21 am (#)
You know the sad thing is you are still letting people buy credits, even thought this problem still exists.
Gee, doesn’t that slow you down some?
Maybe you should have a warning up when people go to purchase and let them know what is going on. Now not only do you have yet ANOTHER unhappy customer, but you have another issue to add to all the others and I don’t have my credits.
You can bet this will be the last time I use your service.
April 11th, 2011 at 1:09 pm (#)
@blazin: this arises only if users have multiple FMX accounts. Multiple accounts are usually an indication of fraud which we need to be alerted of. It’s not a bug therefore it doesn’t make sense for us to stop orders. We fulfill and will fulfill all legit orders.
April 11th, 2011 at 1:34 pm (#)
I wasn’t saying to stop orders, I was saying to warn people before they buy that there may be an issue due to a new security change and that they may possibly have to wait for a coupe days for their credits.
April 18th, 2011 at 2:32 pm (#)
Hi, can I have your avi name? Or else, you could file a ticket here? http://help.firstmeta.com
I will try my best to help!
April 18th, 2011 at 2:34 pm (#)
Hi, sorry for the late response. Could you give me the link to your ticket. I will try my best to help!
April 18th, 2011 at 2:37 pm (#)
Hi, sorry for the late response. Could you please file a ticket at http://help.firstmeta.com providing your avatar name & the FMX Invoice ID.
Would help if you could provide me the ticket link here. I will try my best to help!
April 18th, 2011 at 2:39 pm (#)
Sorry for the trouble! Thanks for your kind understanding too!
April 18th, 2011 at 2:40 pm (#)
Hi, princeofgeass. Could you please file a ticket at http://help.firstmeta.com providing your avatar name & the FMX Invoice ID.
Would help if you could provide me the ticket link here. I will try my best to help!
April 18th, 2011 at 2:44 pm (#)
Hi urdismissed, sorry for the late response. Could you please file a ticket at http://help.firstmeta.com providing your avatar name & the FMX Invoice ID.
Would help if you could provide me the ticket link here. I will try my best to help!
April 18th, 2011 at 2:44 pm (#)
For help, please file a ticket at http://help.firstmeta.com
April 18th, 2011 at 2:45 pm (#)
Hi Semiibeauty, sorry for the late response. Could you please file a ticket at http://help.firstmeta.com providing your avatar name & the FMX Invoice ID.
Would help if you could provide me the ticket link here. I will try my best to help!
April 18th, 2011 at 2:45 pm (#)
For First Meta Support, please file a ticket at http://help.firstmeta.com
April 24th, 2011 at 2:43 am (#)
Reading all the issues everyone is having, I wish i would’ve read this before purchasing, now im in the same situation like everyone else is, I haven’t received my credits either, I agree with blazin 100 percent, you could have warned ppl about this, there for i could’ve made my own decision on using your service or not. Looking at everyones dates the issue were made, Its been almost a full month you still having this problem????? I can assure u just as well this this the last time i purchased with you all
April 26th, 2011 at 4:48 pm (#)
Hi naviietina, sorry for the late response. Please file a ticket at http://help.firstmeta.com & give me the link to your ticket. I will try my best to help!
May 1st, 2011 at 7:34 am (#)
Hi Marilyn, I have tried filling an ticket and emailing it . But somehow its not allowing me to do so, so is there any other way that i can give u all my information that is need please? plz tell me how. thank you
May 2nd, 2011 at 4:19 am (#)
Marilyn hi naviietina again, Is there another way besides email? im having troblem sending u all an email. Plese write back and tell what to do next. Thank you
May 8th, 2011 at 2:39 am (#)
I been waiting on a simple reply for the longest from Meta Exchange, and it seems like u guys aren’t really trying to help me at all. Its ok I will inform Paypal or somebody if I have too. Either you give me my creds that i payed for and been waiting on for almost 3weeks or you refund me back my money! Like TODAY!
September 4th, 2011 at 11:54 pm (#)
why i dont get my IMVU credits?
September 10th, 2011 at 10:13 pm (#)
Sent 4 days ago (private)
Someone bought Credits for you on FMX! 20,000 Credits has been transferred to you. FMX InvoiceID: 9TWU00XX
I still have not recieved my credits 4 days already since i received the message soo nice to take my money from my bank account right? but not nice not recieving them credits…..i want my money back or my credits asap
September 19th, 2011 at 3:52 am (#)
Please explain why the process of purchasing credits takes the length of time before credits show on my site? Thank you.
October 6th, 2011 at 10:29 am (#)
I have bought credits for the first time, and First meta exchange sent me a message saying to wait until 25 hours. Now 36-38 hours after. I have still not RECEIVE MY CREDITS. Can you please ensure that I get my credits right away… I’m STILL WAITING….
October 9th, 2011 at 11:49 pm (#)
It has been 2~3months, still no credits. Lol. Awesome.
October 12th, 2011 at 11:57 am (#)
@TigerKittenn: I’ll ask support to look into your ticket. You filed one already right? Under your hotmail email address?
October 12th, 2011 at 11:58 am (#)
@lntec: I’ll ask support to look into your ticket. Did you file one already?
October 12th, 2011 at 12:12 pm (#)
@Cypr1an: there could be a number of different reasons for it. If for example you pay by echeques, paypal takes 3-7 business days to clear the payment. If you are a first-time buyer, there is a 25-hour hold so we can review the purchase. We’ll have to look into your account to find out the specific reason if there is a delay on your purchase. Coudl you please contact us at http://help.firstmeta.com if you’re waiting on credits?
October 12th, 2011 at 12:18 pm (#)
@DarkShadowblush : sorry for the late response. Have you filed a ticket already? If so I’ll ask the support team to look into it.
October 12th, 2011 at 12:23 pm (#)
@nadyacomey : There could be a number of different reasons for it. e.g. your payment is not cleared, or you are a first time buyer etc. I’ll have to refer you to the support team. Have you already filed a ticket at http://help.firstmeta.com?